There is no real proof or anything and they have a lot of info on people involved but they fail to answer questions. I found this out in August and I got somke info but it was all typed up on word documents. they don't answer certain questions and stuff. I have only followed up a few times and now a friends is telling me I am making too much of this and that I am pesturing them, I am in a depression over this I have realized. I know what I knew and the woman completely dropped this information on me and I feel that there is some inconsistently to it,

This is longer and better written than some answers. Politeness dictates I tell you didn't write it all, just now, just for you.

My source for most of this is
http://college-of-arms.gov.uk
and, in particular,
http://college-of-arms.gov.uk/Faq.htm
It the official College of Heralds for England. Other countries have officials who deal with coats of arms too.

Crests are the top part of a Coat of Arms. See the picture.

A "family crest" or "family coat of arms" is "family" in the sense of "My family estate", not in the sense of "Everyone named Carpenter {Miller, Smith ...} can use it".

Individuals earn or buy a coat of arms. Anyone who is an English subject and of good character can "apply", and I get the sense that, in these days, unless you've robbed a bank, the college of heralds will look favorably on your application, so long as you've included a check. They cost about (US) $7,000.

Note again you have to be
1) English, or at least a subject of the crown. (Australians count; Americans don't.)
2) Of good character. (It helps if you've done something notable.)
3) Willing to part with $7,000.

Once someone has a coat of arms, his eldest legitimate son inherits it. His other legitimate sons are strongly urged to pay the college of heralds to create a variation, or to stop using it. Women and illegitimate sons are too complicated to deal with here.

In most of the English romances or murder mysteries you read, someone is always popping down to the "family" estate for the grouse season, or receiving a note on engraved stationary with a "family" crest at the top, or driving away in a 4-horse coach with the "family" coat of arms on the door. Note again, estate, crest and coat of arms belong to one line of one family, not everyone in the world named "Carpenter" {Miller, Smith ...}. But, that is where the myth of a "family" coat of arms originates.

Over here in the USA, there are companies called "bucket shops". They make their money selling people copies of coats of arms on plaques, coffee mugs and so on. What you get, if your name is, for instance, "Carpenter", is a coat of arms that was once issued to a man named "Carpenter". It isn't yours, unless you are the eldest son of the eldest son ... of the man named Carpenter who got that coat of arms in 1703. The most famous (or notorious) of these bucket shops is House of Names:
http://www.houseofnames.com

I don't think any of us can say which is more accurate. The only thing companies can do is match you with population samples they have. So one company might not have or be deficient in certain population groups another has and vice versa. It has been reported if you go to more than one company the results will vary and I imagine the accuracy has to do with the particular individual they are testing and the population groups in their database. In other words one company might the more accurate for you but not for another person.

I assume you understand though you got your Autosomal 50-50 from both parents and when they passed on the Autosomal they received from their parents to you it went through a process where it was randomly jumbled and recombined. So while you got 50% from your mother's side and 50% from your father's there usually will be a bias in what you inherited from grandmother and grandfather on both sides of the family.. How you inherited any bias will not be how your siblings inherited it unless you have an identical twin. A sibling could have the same test with the same company and he/she for example might have received more Autosomal from Norwegian grandfather and you could have received more Autosomal from a Croatian grandmother. You can get anywhere from 0 to 50% from any one grandparent.

Your surname never tells you anything about your ancestry, it is a word and words come from languages and the influence of languages spoken/heard not countries

The word originates from the old Scandinavian language word "kross", (cross) usually a stone cross set up by the roadside or near a settlement, and "byr", meaning enclosure/ settlement. This language influenced many countries including Britain where there are several villages/towns of this name, all this was in place over 1000 years ago well before surname were taken by people and already you can see at least two languages influenced the word, languages travel, it doesn't mean the word tells you where the people came from